All-in-one CRM
Bitrix24
Bitrix24 Review (2026): Pricing, Pros & Cons
Flat-priced CRM, collaboration, tasks, and communications in one suite.
The short answer
Bitrix24 is an all-in-one business workspace combining CRM, contact center, tasks, chat, websites, and automation. Its flat organization pricing can be attractive when many users need access, and a limited free plan is available. The breadth creates a busy interface and more configuration overhead than a focused sales CRM.
What is Bitrix24?
Bitrix24 bundles lead and deal management with telephony, forms, marketing tools, task management, chat, documents, websites, and workflow automation in cloud and self-hosted editions.
How much does Bitrix24 cost?
Bitrix24 has a limited free plan and flat organization-level paid tiers; the Basic annual price is approximately $49/month for five users.
| Detail | Bitrix24 |
|---|---|
| Starting price | from $0; paid from ~$49/org/mo |
| Free plan | Yes |
| Category | All-in-one CRM |
| Best for | teams wanting CRM and collaboration under flat organization pricing. |
| Our rating | 4.0 / 5 |
Prices are indicative 2026 list prices and change frequently; confirm with Bitrix24 directly.
What are the key features of Bitrix24?
The standout: Flat-rate bundles spanning CRM, tasks, chat, and telephony.
- Lead and deal pipelines
- Contact center and telephony
- Tasks and collaboration
- Forms and website builder
What are the pros and cons of Bitrix24?
| Pros | Cons |
|---|---|
| ✔ Many tools for the price | ✘ Dense interface |
| ✔ Free entry plan | ✘ Configuration can be confusing |
| ✔ Cloud and self-hosted options | ✘ Focused teams may not use most features |
Who is Bitrix24 best for?
Bitrix24 is best for teams wanting CRM and collaboration under flat organization pricing. Founded in 2012 and headquartered in Alexandria, USA, it has earned a 4.0-out-of-5 rating in our assessment.
What are the best Bitrix24 alternatives?
If Bitrix24 is not the right fit, these are the closest alternatives to compare: